Return Policy: Only items that have been purchased directly from HELLCRACKS.com are qualified for a refund through HELLCRACKS. Products that have been purchased from a different retailer must be returned there instead. The retailer's refund policy may differ from HELLCRACKS.
Eligible HELLCRACKS products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, submit a ticket to our support team here. Returns must be undamaged/unmodified and complete with all accessories, cables, cords, adapters, and documentation that were included upon opening. Items must be returned in their original packaging.
The HellCracks.com Store reserves the right to deny any return or exchange.
Please read the following details before submitting return requests.
• The buyer changes their mind* about a purchase and returns an item in the original condition within the return window 7 days. - No restocking fee
• The buyer changes their mind* about a purchase and returns an item in the original condition outside of the return window - Up to 20% of item’s price.
• The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. - No restocking fee. The seller pays for return shipping, but can file a claim with the carrier or insurance company, if they purchased insurance.
• The buyer receives a used or damaged item. - No restocking fee. The seller can file a claim with the carrier or insurance company, if they purchased insurance.
• The buyer changes their mind* about a purchase and returns a non-media item within the return window but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. - Up to 50% of item’s price.
• The buyer returns a book within the return window with obvious signs of use.- Up to 50% of item’s price
• The buyer returns a CD, DVD, VHS tape, , cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap). - Up to 50% of item’s price.
• The buyer changes their mind* and returns open software or video games. - Up to 100% of item’s price
• The buyer returns an item they received materially different from what they ordered. - No restocking fee.
• With the exception of items deemed DOA (Dead On Arrival), the customer is responsible for covering the return costs, whether initiated by us or directly by the customer.